Returns & Exchanges
Due to state regulations and the perishable nature of our products, Kakaako Wine only accepts returns or exchanges for items that are damaged, spoiled, or incorrectly fulfilled. Please inspect your delivery immediately and notify us within 14 days of purchase to resolve any issues.
Inspect Your Order
Examine your wine bottles upon receipt to check for any signs of leakage, cork damage, breakage, or order discrepancies.
Contact Customer Support
Email our team at [email protected] within 14 days, including your order number and clear photos of the damaged or incorrect bottles.
Await Return Review
Our beverage quality team will review your request. If approved, we will provide instructions for returning the product or arranging a pickup.
Receive Refund or Replacement
Once confirmed, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing